PRIVACY POLICY

This Privacy Notice for SLMP Cleaning Services, doing business as Allora Cleaning New York (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at https://www.alloracleaning.com, or any website of ours that links to this Privacy Notice
• Engage with us in related ways — such as by phone, email, scheduling service, or attending events

If you have questions or concerns, please contact us at info@slmcleaningservices.com.

Reading this Privacy Notice will help you understand your rights and choices regarding your personal information.

SUMMARY OF KEY POINTS

• What personal information do we process?  We may collect information such as your name, contact details, address, or payment information when you interact with our Services.
• Do we process sensitive information?  No.
• Do we collect from third parties?  No.
• How do we use information?  To provide and manage Services, communicate with you, ensure security, and comply with laws.
• Do we share data?  Only with service providers and partners who support our operations.
• How do we protect it?  Through administrative, technical, and physical safeguards.
• Your rights.  Depending on your location, you may request access, correction, deletion, or limitation of your information.

TABLE OF CONTENTS

1. What information do we collect?
2. How do we process your information?
3. When and with whom do we share personal information?
4. Do we use cookies and other tracking technologies?
5. Do we offer artificial intelligence–based products?
6. How long do we keep your information?
7. How do we keep your information safe?
8. Do we collect information from minors?
9. What are your privacy rights?
10. Controls for Do-Not-Track features
11. Do United States residents have specific privacy rights?
12. Do we make updates to this Notice?
13. How can you contact us about this Notice?
14. How can you review, update, or delete the data we collect from you?

1. What Information Do We Collect?

Personal information you provide to us

We collect personal information that you voluntarily provide when you request quotes, schedule service, or contact us.

Examples include:

• Name
• Email address
• Phone number
• Service address or mailing address
• Billing information (if applicable)
• Communication preferences

We do not collect or process sensitive information (such as health or biometric data).

Information automatically collected

When you visit our website, certain information may be collected automatically, such as:

• IP address and device/browser details
• Operating system, language, and location (approximate)
• Pages visited and interaction timestamps

We use this information to maintain security and performance and to understand website usage.

Cookies and similar technologies

We use cookies to store preferences and analyze site traffic. See our Cookie Policy for details.

Google API

Our use of data from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements.

2. How Do We Process Your Information?

We process your personal information to:

• Deliver and manage requested cleaning or consultation services
• Communicate regarding scheduling, updates, or support
• Send administrative notices (e.g., policy updates or confirmations)
• Process invoices and payments (if applicable)
• Improve service delivery and website functionality
• Comply with legal or regulatory requirements

We may also send promotional emails consistent with your preferences, which you can opt out of anytime.

3. When and With Whom Do We Share Personal Information?

We share personal information only when necessary to operate our business:

• Service Providers — trusted vendors providing website hosting, payment processing, analytics, or communications support.
• Business Partners — collaborators for limited joint offerings or promotions (only with your consent).
• Legal or Regulatory Disclosure — when required by law, court order, or governmental request.

We do not sell personal data.

4. Do We Use Cookies and Other Tracking Technologies?

Yes. We and approved partners use cookies, pixels, and similar technologies to:

• Maintain secure sessions
• Save preferences
• Measure traffic and improve performance
• Deliver non-personalized marketing

You may manage cookies through your browser settings. For more detail, see our Cookie Policy.

5. Do We Offer Artificial-Intelligence–Based Products?

We may use limited AI-powered tools (e.g., automated chat assistants or scheduling helpers).

If these tools process your personal information, it is handled under this Privacy Notice and our vendor agreements.

You may opt out of AI-based features by contacting us at info@slmcleaningservices.com.

6. How Long Do We Keep Your Information?

We retain personal information only as long as necessary to fulfill the purposes described in this Notice, unless longer retention is required by law or legitimate business need.

Once no longer needed, data is securely deleted or anonymized.

7. How Do We Keep Your Information Safe?

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no system or transmission is completely secure. Use secure networks and up-to-date browsers when interacting with our website.

8. Do We Collect Information From Minors?

No. We do not knowingly collect or market to individuals under 18 years old.

If you believe we have inadvertently collected such data, please contact us at info@slmcleaningservices.com, and we will delete it promptly.

9. What Are Your Privacy Rights?

Depending on your jurisdiction, you may have the right to:

• Access or request a copy of your data
• Correct inaccurate or outdated information
• Delete personal data, subject to legal obligations
• Object to or restrict processing
• Withdraw consent (where applicable)

You can exercise these rights by emailing info@slmcleaningservices.com with “Privacy Request” in the subject line.

We will respond in accordance with applicable data-protection laws.

10. Controls for Do-Not-Track Features

Web browsers and mobile systems may include a “Do Not Track” (DNT) setting.

Because no standardized response currently exists, our website does not respond to DNT signals.

If future standards are adopted, we will update this Notice accordingly.

11. Do United States Residents Have Specific Privacy Rights?

Residents of certain states (including New York and others with active privacy legislation) may have additional rights regarding personal-data access, deletion, or portability.

We do not sell or share personal data for monetary gain.

To submit a privacy-rights request, email info@slmcleaningservices.com and include verification details as required by law.

12. Do We Make Updates to This Notice?

Yes. We may update this Notice from time to time for operational, legal, or regulatory reasons.

The updated version will include a new “Last updated” date and become effective upon posting.

13. How Can You Contact Us About This Notice?

If you have questions or concerns about this Privacy Notice, contact us at:

Allora Cleaning New York

SLMP Cleaning Services dba Allora Cleaning New York

147-40 Archer Ave

Queens, NY 11435

📞 (347) 201-6605

📧 info@slmcleaningservices.com

14. How Can You Review, Update, or Delete the Data We Collect From You?

You may request access to, correction of, or deletion of your personal information by emailing info@slmcleaningservices.com.

We will confirm receipt and respond consistent with applicable law.

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